Originally Posted by
mafan812
Out of curiosity, is this yet another company that moved it's call center to a certain island nation? Seems to be a recurring trend here. Company moves CSR functions to a new offshore location, they are not trained & not empowered, then customers suffer situations like this.
No. They are in Omaha usually, and Hyatt is Chicago-based; however, Hyatt IT is bad. I don't mean the people, but the system itself. I can't tell you for sure if my points are right because I can't get a consistent statement to save my life. Yes, I have called, constantly. My concierge (just got a new one) seems fabulous! Anything she CAN do, DONE. But no one can control IT. They seem to need an upgrade almost as bad as Southwest... In some areas at least. I am a full-fledged Globalist, not lite. But UGH! And with more on the horizon, I seriously wish they would fix the IT, the posting, the way they show us bills from longer stays, bonuses, etc.