Originally Posted by
mafan812
Out of curiosity, is this yet another company that moved it's call center to a certain island nation? Seems to be a recurring trend here. Company moves CSR functions to a new offshore location, they are not trained & not empowered, then customers suffer situations like this.
Every agent I’ve interacted with seems to be US based. I think some agents genuinely want to help and go above and beyond. It just sometimes takes 4-5 agents to find that one.
The only thing I miss about trading my Marriott Ambassador status for Globalist is being able to email the Ambassador desk and getting thing resolved pretty quickly. I wish Globalist Lite had an email address to reach out to. It would be less painful than trying to call in.