Originally Posted by
mafan812
Out of curiosity, is this yet another company that moved it's call center to a certain island nation? Seems to be a recurring trend here. Company moves CSR functions to a new offshore location, they are not trained & not empowered, then customers suffer situations like this.
I think most hyatt reps are still US based upon my calls but quality varies wildly and can be often poor now. Often Us employees are also not trained and not empowered due to cost cutting.