Originally Posted by canolakid

Homes/villas are not supposed to be hotels... part of why we like this option- more space, managing our own food etc.

re examples of how Marriott H/V has helped:

• In the Marriott confirmation is a note that the local agent will reach out with any specific booking details within a few days. When this did not happen, we reached back to Marriott H/V email and shortly thereafter the local agent info we needed was provided.
• During our last stay, the local agent was not available via WhatsApp on a time sensitive issue- so we emailed Marriott H/V email and voila, the local agent reached out shortly thereafter.
• We had no electrical service at our planned home in Italy and the local company worked with Marriott H/V to ensure the temp housing was still in the Marriott 'pool' so our reservation details were maintained and our elite nights still recognized.

Of course, we have no comparison of how these issues would have been handled without the involvement of Marriott H/V but we like the extra oversight. and the Elite nights helped us maintain Platinum status for when we do stay in hotels...