Originally Posted by
richarddd
My only interests in other guests are that they are polite and quiet and that I don't feel out of place for not wearing high-end designer clothing. That being said, I'm hard pressed to think of a time that's been a problem at an ultra-luxury property. Some business consultant types are rather self-important DYKWIA types. EDIT: my wife reminds me of snooty guests and staff at the PH Vienna, which is not really a top tier hotel.
The problem with too large a footprint is quality control. I don't care about scarcity; I care about having a good experience.
Loyalty programs are rather far down on my list of priorities.
This 100% - in a way, I don’t care if you have one or 100 properties, it’s that you provide good service and a nice hard product. And I’d maybe even say that I prefer more properties so that if I’m traveling to both cities and remote destinations, there’s a brand I can trust.
For example, Ritz-Carlton has never impressed me, but I continue to return to FS (with a few exceptions).
And that comment about other guests and loyalty programs is laughable to me. I generally give off a “SF tech bro” vibe. In most cases, I couldn’t care less how the other guests dress or talk. Just that they’re unobtrusive/not obnoxious