Originally Posted by OfficeGlenn

Staying here for 4 nights, two rooms.

Arrived at the hotel today around 4:30 PM and one of my rooms was ready, but one wasn't (and as of 5:45 PM still not ready).

Check-in person gave me room number and keys to the room that was ready, and took my credit card etc.

However, did not offer me my welcome benefit.

When I reminded her, she said she forgot and asked what I would like, and whether I wanted points.

I said there was a $100 cash compensation for not giving me a choice, and she said she wasn't aware of that, and I asked to speak to manager.

Manager said because I hadn't left the check-in desk, and actually entered the room (even though I had a key and the room number and the room number card for one of the rooms) she would not give me any compensation. She also claimed I had only pre-checked in (presumably because only one of the rooms was checked in and one wasn't ready).

She then later offered $30 US credit at the hotel, or 5000 Points, and not wanting to prolong the matter further, I accepted the points, but this really left a bad taste in my mouth on how this was handled at the hotel, and I told her it really felt like they were not honouring the welcome benefit guarantee on a made up technicality.