My only interests in other guests are that they are polite and quiet and that I don't feel out of place for not wearing high-end designer clothing. That being said, I'm hard pressed to think of a time that's been a problem at an ultra-luxury property. Some business consultant types are rather self-important DYKWIA types. EDIT: my wife reminds me of snooty guests and staff at the PH Vienna, which is not really a top tier hotel.
The problem with too large a footprint is quality control. I don't care about scarcity; I care about having a good experience.
Loyalty programs are rather far down on my list of priorities.
Last edited by richarddd; May 1, 2023 at 1:26 pm