Originally Posted by
canolakid
We like the points esp the promos (elite nights).
Another key consideration for us- For CC travel insurance, the HV booking comes up as 'hotel' vs with a home rental group- this means our travel insurance is in effect. AMEX team actually tested this by checking the coding for the charge as it was new territory for the CDN AMEX agent.
Our experience with Marriott is that they indeed hunt down the points and ensure they post (it is apparently a different group so needs to be done manually). I suspect the HV experience will be more streamlined as the program matures.
We also received support from the Marriott HV team when the local agent was not being responsive.
In a couple of comparisons, the HV booking had fewer 'additional fees' than other home rental operations- I suspect this is location specific but good to compare nonetheless.
For now, where there is a HV option in the area we are looking at, we go with it.
For me, it seems like HV is a far cry from a hotel, where there is always someone physically there at the front desk.
Do you mind providing an example of how Marriott HV can help when the local agent doesn't respond? It just seems like you need the local agent to do anything, as Marriott HV doesn't actually manage the property.
But when you said the Marriott HV team is helpful, do you mean as compared to not doing anything, or as helpful as VRBO or Airbnb support?