I find that there are still glitches with conferring a STPA to someone. Recent example was my colleague had 3 folks on their PNR and needed the checked luggage allowance since they were relocating. Online when they checked in it was showing a charge for the 3 bags ($100 for 2nd, etc.). I had to get the concierge involved and to leave notes on the file along with potentially meeting them while checking in so the agent knows to waive the luggage fees. A hassle especially for folks who might not travel as often. Hopefully this gets fixed.