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Thread: Exec Desk made Promise and Customer Relations says no
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Old Apr 30, 2023 | 10:55 am
  #44  
HaleiwaFlyer
formerly wchinchen
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Originally Posted by WeekendTraveler
Perhaps AA will learn from this that when its agents promise things to customers, it has to follow those promises. That would benefit all of us.
Only thing it will do is to push AA to rebook people solely on AA, and not make exceptions to rebook on their competitors in the future.

We all lose.
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