Originally Posted by DavidStlMo

I was "pre-removed" from an oversold flight to SNA and put on a later flight to LAX the day before travel. Exec Desk said sorry they'd get me back on my flight. The number to that desk stayed busy. Then they put me on a United flight with similar times and that because I am Exec Platinum to book main cabin extra and pay for my bag and Customer Relations will reimburse me. My costs are $196.00 for the seats and $35.00 for the bag. After hours on the phone and probably more than 50 emails, Customer Relations had credited me $196.00 and refuses to pay the additional $35.00.