Originally Posted by
dtremit
To my mind, an award reservation is essentially a prepaid reservation. The hotel has already taken your "money" — the expectations are different from a normal reservation simply held with a credit card.
Frankly, I don't entirely understand why a hotel would even be running the credit card of a guest on an award booking a week in advance of arrival.
Exactly, extremely shady and unprofessional behavior from the hotel. Btw, I have a bunch of expired cards on my hotel accounts. The expectation even for a paid reservation is that they should wait for the client to check in to charge the card, because you may use a different one.