FlyerTalk Forums - View Single Post - Awful Customer Service From a Hilton Location and Next Steps Advice
Old Apr 29, 2023 | 6:29 pm
  #15  
Athena53
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Join Date: Aug 2002
Location: MCI
Programs: AA LT Gold; BA Silver; Hilton Diamond
Posts: 3,103
That's just plain weird. Last September I was in Eastern Europe and accidentally left my Costco Visa behind in Karanac, Croatia. Rather than find a way to get it back, I reported it lost and used my Fidelity Visa after that. On the way back home I had 2 overnights scheduled at th Hilton Garden Inn near LHR, with points, with the Costco Visa on file. I never thought to update it. My reservation was in the system when I arrived.

Clearly they have the ability to detect when a credit card on file is cancelled or expired. Someone who designed the system chose to set it up to cancel in that case rather than generate a simple e-mail to the client asking them to update their information. Poor service, IMO.

BTW, I don't like leaving ANY cc numbers on file, let alone extra ones. More stuff for the hackers in the next data breach.
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