FlyerTalk Forums - View Single Post - Awful Customer Service From a Hilton Location and Next Steps Advice
Old Apr 29, 2023 | 3:05 pm
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notquiteaff
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Originally Posted by smmrfld
Hotels continually deal with credit card fraud. Can't really expect them to follow-up on every suspected case, IMO.
I guess you use a different definition of ”hospitality business” than I … it’s not uncommon that cards get replaced or canceled between the time a reservation is made and the first attempt to authorize a charge is made. I wouldn’t expect to hotels to just routinely cancel those reservations… unless, of course, the rates have gone up and they expect to be able to make more $$ by doing that.
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