Originally Posted by
hotscot
I'm unclear why you think you had poor customer service?
It seems that the issue is that you didn't update your credit card with Hilton.
I don't think they have the resources to 'chase' people for updates.
The issue is because they made no attempt to contact me before cancellation. Everything could have been avoided if the hotel staff spent 2 minutes to call or email notifying me of the problem and it could have been easily resolved without issue. I believe 2 minutes of effort to notify me and waiting 24 hours is a pretty small ask and basic customer service.
It was further compounded by the awful attitude of the GM.