Originally Posted by
Xyzzy
This is very interesting. A couple of weeks ago we were trying to fly EWR-AUS and the same thing happened -- no agent ever showed up to work the flight. It ended up getting canceled as the crew timed out. But no agent ever showed up even to tell anyone that. Our pilot told the pax when he timed out. I've seen a lot of things before but that was a first for me. I h
pe it doesn't become a trend.
Unfortunately I think it is becoming a downhill trend. Last EWR flight disruption before the "agents don't even bother to show up" had agents standing at the gate that refused to acknowledge me standing in front of them for 10 minutes and the only flight status information came in the form of all of the flight attendants standing up and announcing "we just timed out, good luck!" And leaving the gate area.
I was introduced to a CS director for EWR and sent an email about the latest incident and the reply was less than satisfying (but inoffensive)... Though I'm not sure I could have expected more. I really feel like this is something the airport front lines are having to deal with without being properly resources from corporate & I'm not sure corporate realizes how much this has the potential to hurt the brand. (I'll have 1K locked up by the end of next month with already booked travel--platinum was last week) and I'm seriously considering other options for my CLE-NYC trips for the rest of the year...but I'm also not convinced there's a less awful way to get to lower Manhattan...