Originally Posted by
corporate-wage-slave
It would be risky to rebook the earlier flight, since Croatia may not want to pay this, and it's not a water-tight aspect of EC261. It may be that via Amex you feel you can take the risk. There is a requirement to rebook on the next available service but you do need to give the airline some bandwidth to do this for you. According to their website they start at 09:00 CET, which is 08:00 BST. However they are mainstream Amadeus users, there isn't anything suggested online is there?
I eventually used an email address they have on their website for out of hours support asking to be rebooked onto a LH itinerary via FRA. I got an email back pretty quickly and we’re both ticketed and check in! We should be in ZAG for lunch! Tight connection in FRA (1 hr), which is not ideal. Let’s hope we make it ok and our luggage makes it too.