Originally Posted by
corporate-wage-slave
That's the ABTA scheme and is for complaints about package holidays as a whole. Things like burst pipes in your hotel room
For EC261, you need Aviation Adjudication Scheme:
https://www.cedr.com/consumer/aviation/
It is explained in the guidance notes, so have a good read of them before applying.
Thank you. I typed in British Airways and Holidays and the holidays one takes you to the link I posted. Just British Airways takes you to the link you posted. This is the one I have been using today to make sure I’m ready to submit.
Sorry for so many questions but I’ve really found this a bit of a minefield and not very straightforward to find what I needed to do. I have read all the posts but couldn’t see much about CEDR and while their website is probably easy to navigate if you know what you’re looking for if you’re unsure it’s not so easy.