Originally Posted by
mwiski
I had the same situation with my wife. I bought the tickets convinced double points are applicable to all members.
After the flight I raised the complaint attaching the screenshot with original text of the campaign but they refused to credit bonus Qpoints.
Is there any outcome of your actions?
For now, no. I don't think it reached them yet as it takes a while for the EU's ECC to move the issue internally. It will take at least a year for a solution but it will not be left unresolved
I suggest, if you are an EU citizen, to reach European Consumer Center and make a complaint.