Good point - and to be fair I always used email to deal with non-urgent things like missing points, queries over upgrades etc, nothing too urgent, And the replies were usually very quick even though they really didn't have to be. Here I was actually only replying to emails that they had sent to me about slightly amending a name on a redemption group (dating from the days when everything had to match exactly so needed the second middle name which confused the MPC redemption group and I think I may have got that fixed by email - touch wood) but now it looks like that avenue has gone away. Whatsapp I'm sure will work but perhaps it's more of a gripe that things aren't as good as they used to be, certainly on the ground, in the air I think they're still pretty good but I think the overall experience isn't as good as it used to be and yet the fares are much higher (in my experience than BA or Finnair, the latter indirect of course). I'm sure I'm not the only one feeling this and I know the CEO has acknowledged they have some way to go in terms of rehiring staff, bringing planes back etc so hopefully things will improve in the future and this isn't "the new normal"!