Originally Posted by lincolnjkc

But I didn't ask for any additional comp -- sure I would appreciate it -- but I explicitly and solely asked for a refund of the unflown segment to avoid muddying the waters (and getting into the uncomfortable position of personally receiving non-cash compensation but charging the rental car to the company without a corresponding credit of airfare). If they meant to say that they had processed a refund and would be sending it to customer care for additional comp, they could have communicated that much more clearly.