Originally Posted by
TheFlyingDoctor
There were no standard cars available, so I grudgingly stepped up to comfort class. For twenty sweltering minutes I was continually assured that my driver was only a few minutes away – and then, suddenly, that my journey had started. Amazingly, the app has no button for “I’m not in the car”, so my only option seemed to be to cancel the trip – and be charged for much of it, despite not having moved an inch.
A second booking did fortunately work out, but all told it took two hours from landing to hotel lobby – a mere 5km away. Once in the room, I dialled the a/c down from 25°C to 19, then hopped in the shower to cool off – only to find that it couldn’t produce cold water, only warm to hot. Cursing my decision to ever come here, I filed a complaint with Uber then tried to get some sleep, although I was too agitated to really succeed.
What was the Uber outcome? (NEVER MIND - I DIDN'T READ AHEAD) I had a similar issue at IAD a couple of months ago. Seemingly I was communicating the complaint to a human, who still didn't understand the concept of 'how could I be at my destination when I am again calling for a ride'. Uber only issued a credit when I threatened a credit card chargeback. (Many don't know it, but a credit card chargeback not only issues a credit, but the merchant is charged additional fees by the card issuer.)