FlyerTalk Forums - View Single Post - Introduction of "new" sleeper service on some flights
Old Sep 17, 2003, 8:15 am
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ScottC
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Join Date: Sep 2000
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Introduction of "new" sleeper service on some flights

Looks nice, I DO like the earlier lights out and larger pillows...


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British Airways Club World Sleeper Service
Enjoy an undisturbed night’s sleep in a quiet cabin
New Sleeper Service has been designed to enable customers to have a longer and more comfortable night's sleep. This includes the minimisation of trolley movements, reduction of cabin announcements, and ensuring the cabin lights are dimmed as soon as possible for as long as possible. The service routine is designed to minimise noise and disturbance within the cabin whilst still continuing to provide attentive and responsive service to those customers who need it.

Sleep properly on a full length fully flat bed
Club World features a 6ft long fully flat bed, allowing customers to have a longer and more comfortable night’s sleep.

Get to sleep sooner and wake up later
With the new Night Cap catering and reduced service time, your clients can enjoy a longer night's sleep on your overnight journey. They can also enjoy five delicious dining options - before, during or after their flight:

PRE-FLIGHT
Pre-flight dining in the Lounge
Savor a delicious hot buffet style meal before your flight in the following airport lounges: JFK, Newark, Washington Dulles, Chicago O’Hare, Toronto, Boston and Philadelphia. We encourage our passengers to take advantage of this service as they relax in the lounges, so they can get to sleep or work sooner on-board.

ONBOARD
Nightcap service
After departure, to minimise cabin disturbance, there will be no main meal served in Club World. Customers will be given a drink and a substantial snack and asked if they want to be woken for breakfast.
The "Nightcap" service will feature a beverage from the bar (hot and cold) and the choice of a sweet or savoury snack. For example, a customer may choose to have a mug of hot chocolate and warmed chocolate chip cookies. The reduced service time allows customers to get to sleep faster, maximising their sleep time.

All Night Deli
Should customers feel hungry or miss pre-flight dining, they can choose from a variety of substantial snacks from our enhanced All Night Deli, which is available at any time throughout the flight.
The menu will include both hot and cold food items which are available as self-service items from the galley. This may include items such as large sandwiches, salad shakers, soup, pizza calazone, and desserts.

Express Breakfast
The quick breakfast service will allow customers to enjoy a longer night's sleep by waking later in the flight. Express Breakfast will include breakfast items such as savoury muffins, pastries and bacon rolls.
The service time has been reduced from the traditional breakfast service length maximising the length of time customers have to sleep before arrival.

UPON ARRIVAL
Arrivals Lounge
Enjoy a full English or Continental breakfast at our Arrivals Lounge. On Middle East services a full breakfast service will also be available for passengers waking earlier.

Relax in comfort, with bigger blankets and bigger pillows
Sleeper Service will feature larger and more comfortable pillows and blankets. A new Molton Brown amenity kit will also be available featuring tailored contents to help customers relax and revive.

Refresh when you arrive at our Arrivals Lounge. Start your day feeling in good shape.
The British Airways Arrivals Lounge at London Heathrow allows customers the opportunity to refresh and revive. The lounge facilities allow customers to have a full or light breakfast, and include 38 showers, a business centre and a sanctuary area. The Arrivals Lounge is open at LHR from 0500 - 1400.

Molton Brown Travel Spas
The Molton Brown Travel Spa provides a range of free treatments to help customers relax and revive. At London Heathrow we offer a departure and arrival spa and at JFK we offer a departure spa (due to open April 04), allowing customers to wind down before flying or refresh themselves on arrival.

How is this different from the current Club World service?
The features marked with an asterisk * are also available on the earlier departing Club World services from JFK. In the current service, cabin lights stay on longer and come on earlier so you can work more during the flight. The meal service is a full, four-course gourmet meal served with fine wines and champagne en route.
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In October, British Airways will trial this service on a number of our evening services out of New York as per the schedule listed below. Any other services operating on that day will offer the current Club World experience.

British Airways Club World Trial Schedule for JFK - LHR Flights

1st October: BA114 (2100), BA116 (2200), BA182 (2300)
2nd October: BA114 (2100), BA116 (2200), BA182 (2300)
12th October: BA114 (2100), BA116 (2200), BA182 (2300)
13th October: BA114 (2100), BA116 (2200), BA182 (2300)
18th October: BA176 (2001)
19th October: BA176 (2001)
20th October: BA176 (2001)
21st October: BA176 (2001)
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