Originally Posted by Moscowflyer

Just got the below message from Cathay. Looks like no longer any option to email them, we're down to just whatsapp and phone now while in the past emails to the MPC usually resolved questions and issues quite straightfowardly. To be fair this year they've only ever replied to one in three of my emails, telling me no availability for the dozen or so bookable upgrades I have sitting around uselessly.
I've had a diamond card (these days with all the extra perks for collecting 1,800 points) I think for 23 years as has the entire family for the last eight years. I never thought I'd say it but this is the first year I'm going to let it slide to gold. My business trips are now on BA or AA and for holidays in Europe and the US we've taken to flying on Finnair With a BA gold card and availability on other Oneworld carriers Cathay's service decline suggests they're becoming just another carrier - pretty good in the air but far less good on the ground. I can't even really highlight to them the challenges of dealing with them unless I want to whatsapp them. Of course I could just have been spoiled by the Cathay of the past and - as for so many other Hong Kong things - we're all in a different world now...

CATHAY <[email protected]Dear Customer,

We are sorry to inform you that this email address will no longer be monitored. Please contact our Customer Care Department via phone or WhatsApp.
Whatsapp: +852 2747 2747

Please refer our website for phone number : https://www.cathaypacific.com/cx/en_HK/contact-us.html


Kind Regards,
Cathay Pacific Airways