Originally Posted by
Eiddetham
Just want to add a dp to everyone still having the dreaded "
Sorry. We're unable to complete this transaction. Please contact us at [email protected] or call (773) 257-7680 or internationally at (855) 355-7625." with Rocketmiles and similar issue with Bookaahotels:
As some have suggested, I tried emailing [email protected] and seeing if they can somehow "clear" my account. They actually emailed me back pretty quickly and said that "We have identified the error message on your account, and the issue has been resolved." By this point I was skeptical since I had tried so many solutions to no avail, so I didn't even attempt to make a booking until just the other day...and it worked!
So I would highly suggest emailing [email protected] if you're still having an issue. Seems like some some accounts get flagged for some reason?
Given how many people are having this issue, I wonder if this should go on the wiki? I have not tried with bookaahotels yet, but may do so next for science.
EDIT: I just successfully made a booking with bookaahotels, so it seems like the systems are tied together somehow. So if your account is flagged, it is flagged for both platforms.
So I did email this email, but just got an empty auto-reply email back. Now when I tried booking at Rocketmiles it does go through. So I guess either this email or me contacting them earlier helped get it fixed for Rocketmiles. Thanks!
However, I did try also booking with bookaahotels before Rocketmiles and that did not work. So for whatever reason I'm still blocked from booking on bookaahotels but my rocketmiles booking did succeed. A little annoying since bookaahotels was a little cheaper but not by a significant enough amount to stress about.