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Thread: SAS IRROPS handling / CPH-BRU cxld
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Old Apr 26, 2023 | 11:51 am
  #12  
nacho
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Originally Posted by SK AAR
Sounds true. When in FEB I had a 5 hour delay for my MIA-CPH flight and showed up at the airport 2 hours before (scheduled) departure time, I requested to be rebooked to LH (flights to FRA and MUC departed in the early evening whereas the revised departure time of SAS was 1AM) which the check-in staff declined as not possible (didn't appear to be SAS staff except for a supervisor looking guy)). One senior agent even called someone (I don't know who/where he called) and apparently was told "no rebooking".

Well, SAS ended up paying EUR 600 for the delay so it may have been cheaper just to rebook.
The problem is somehow some SK supervisor that we are not allowed to talk to have the ultimate say on things without even knowing the exact situation.

At least you get 600 EUR out of this.
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