FlyerTalk Forums - View Single Post - AAdvantageHotels vs RocketMiles - useability, experiences, questions, data points
Old Apr 26, 2023, 8:48 am
  #2005  
Eiddetham
 
Join Date: Dec 2022
Posts: 11
Originally Posted by Eiddetham
As I am still in the "Sorry. We're unable to complete this transaction. Please contact us at [email protected] or call (773) 257-7680 or internationally at (855) 355-7625." zone, I was curious if you did anything different, or did it just randomly start to work? I have tried every fix that I have seen in this thread, and nothing has worked. I even tried changing the billing address on one of my credit cards to a relatives, and it still didn't work.
Just want to add a dp to everyone still having the dreaded "Sorry. We're unable to complete this transaction. Please contact us at [email protected] or call (773) 257-7680 or internationally at (855) 355-7625." with Rocketmiles and similar issue with Bookaahotels:

As some have suggested, I tried emailing [email protected] and seeing if they can somehow "clear" my account. They actually emailed me back pretty quickly and said that "
We have identified the error message on your account, and the issue has been resolved." By this point I was skeptical since I had tried so many solutions to no avail, so I didn't even attempt to make a booking until just the other day...and it worked!

So I would highly suggest emailing
[email protected] if you're still having an issue. Seems like some some accounts get flagged for some reason?

Given how many people are having this issue, I wonder if this should go on the wiki? I have not tried with bookaahotels yet, but may do so next for science.

EDIT: I just successfully made a booking with bookaahotels, so it seems like the systems are tied together somehow. So if your account is flagged, it is flagged for both platforms.

Last edited by Eiddetham; Apr 26, 2023 at 11:22 am
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