FlyerTalk Forums - View Single Post - Annoyed (offloaded from connecting flight for no good reason)
Old Apr 26, 2023 | 5:34 am
  #49  
KARFA
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I have to say I am somewhat surprised and disappointed to see what can only be described as a pile on in this thread toward the OP.

Originally Posted by Josh882
I'd agree with that. In some instances, the flight connections team send messages to the flight which are pickup up by the pilots and then passed on to the crew, whereby they (normally the IFM) will speak to the affected passengers to relay the message (generally about re-booking on to alternative services). But simply asking a random crew member about whether you will make your connection will only really get you a guess (albeit maybe an educated one...or not) rather than any concrete info you can rely on.
Let me put it another way, if the cc member didn't know they should say so - not comment on something they don't understand. I doubt this cc member had any clue about what a connection to T3 involved and how long it would take. Although I don't doubt what the OP reports, I am very sceptical the IFL had been in touch with anyone but simply had not received any notification of rebooking.
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