Originally Posted by
iherebyresign
Does anyone have experience applying a TSU here? I see a standard suite (ADA) available for my dates but my concierge tells me the hotel says it isn't actually available and it shouldn't be showing as available. As a test, I booked the suite directly and sure enough it disappeared from inventory (I cancelled afterwards). This was about five days ago. Sure enough, the same suite is still showing as available
FWIW, no need to cancel. In these situations I just reach out to MHC, tell them I am holding a regular room and a suite of the appropriate class, and would they please work with the property to apply the TSU to the regular room to block the suite (cancelling my reservation in the process). Never had that fail.
(Of course, wouldn't try this if you can't book a refundable rate for the suite!)