Originally Posted by
Cas23
I'm still missing a Black Friday points credit and the 10x promo points. I filed a ticket for the missing points 10 weeks later. Still no reply so I called thir number almost 3 weeks ago and was told that they had the ticket with the receipt I filed and that they would escalate. Still nothing. I have other tickets outstanding from BF for missing items in multiple item purchases. If the eStore would reply and say what they think I did wrong I would be happy to give them further info.
I had a similar issue : purchase January 5 (Dyson) with Boxing Day promo, filed a request March 10 and didn't hear back. Called in and gave them the ticket # and she said she'd look into it right after the call. I got an e-mail 10 minutes later that my points were being posted. I'd call back.