Originally Posted by Jzlerner

I tried. I went to the third party baggage handlers to file a claim. They said BA doesn't cover damage. I said that's only true in cases of fragile or incorrectly packed valuables, not when you guys waterboarded my luggage. Stuck to her story. Asked to speak to a manager. Manager also said BA doesn't cover damage. Refused to give me a name or anything to prove that I tried to raise a complaint on the spot. Absolutely disgraceful handling. BA really need to get a hold of their contractors.