Originally Posted by
Duke787
That said without seeing the upgrade list it's hard to truly pin this on the gate agent. There is a small possibility that the C+ list was empty so it wouldn't have made a difference
I think it’s more than a small possibility. That’s probably exactly what happened.
We don’t have the upgrade list, and we don't even know the route. It’s safe to assume this wasn’t a hub to hub flight, so the upgrade list being emptied is a distinct possibility.