Originally Posted by
1KChinito
If you need to change/cancel:
1. It can only be used once for the same passenger
2. Change cannot be done online, you have to talk to an agent with future travel credit department
3. FFC is only good for one year from original ticket issuance date
4. If original ticket was for a domestic flight, new ticket has to be for a domestic flight also.
5. Residual value, if any, is forfeited.
Just to clarify - are you saying that you can/should call United directly to change a Chase-booked flight and the above policies will apply? Or is it the case that you have to call Chase customer service and the above policies will apply? Thanks