Originally Posted by Pat89339
They charged me for using one at SFO. I wrote to WHQ and received a non-responsive form letter from Customer Service, which did not address the issue specifically. It just restated their policy for booking charges. It did thank me for being a "Million Miler 1K." I guess they pushed the wrong button because I am just a regular 1K. So I wrote again this week.
As *any* flavor of 1K you are *exempt* from these fees. You might want to call customer relations and refer to the reference number on the letter you received. All agents should know this exception.