open letter to Benjamin Smith, if by accident he stops by here...


Dear Benjamin (can I call you Ben?),
It seems to me that you have decided to run a revolution this year at AFKLM. As a former hospitality marketing expert, working for years to improve customer experience, I am pretty sure that I can offer you my services to do just the contrary as it seems that you chose the opposite path. Instead of paying super expensive consultants to advise you, I have plenty of ideas for you to make lots of money out of your loyal and beloved passengers. I am too broke to earn any status with your company, so I will gladly accept miles to travel with my family as a compensation.
I am looking forward to hearing from you soon.
Btw please kindly say hi to your brother Sam, my daughter loves his songs.

XOX
Macaron95