Originally Posted by
flarmip
Presumably because they paid for a specific seat but didn't get to fly in it? In other words, the service wasn't provided. It's not an EU261 claim really though, it's a breach of contract or Montréal Convention claim.
LH has a mechanism to refund seat fees, like BA, in these kinds of situations. This would be a refund of what was paid for the FRA-SIN seats, but not a claim for the £85. I don't see that trying to pursue it under EC261 is actually of any use.
https://www.lufthansa.com/ge/en/seat-reservation
The fee for already paid advance seat reservations can be reimbursed in the following cases:- if a flight itinerary is changed by Lufthansa, for example a change in the type of aircraft deployed, which results in no equivalent seat being available to you on the new flight.
- if a disruption to your flight results in you having to be rebooked onto another flight on which no equivalent seat is available.
Please note that it is not possible to refund an advance seat reservation at airports or on board.