Originally Posted by
corporate-wage-slave
The taxi fare seems well within Right to Care and I see no problem with that one. It may be they try to cap it to around USD70 but hopefully not. Vehicle collisions are inherent and under BA's control, mostly, so grounds for EC261. If it was a rogue Loganair vehicle that crashed into the BA aircraft in INV there may be another argument.
For the delay, that's depends on timing. But in essence if the rebooking meant you were under 4 hours late versus the original schedule then it is indeed £260 if so, in terms of doors open.
Question on Right to Care. I'm having a bit of battle with Lufthansa at the mo. I had flights in Dec for LCY-FRA-SIN and onto Australia. I got a text 4 hours before the flight saying it was cancelled. Their UK number didn't connect. Their German number said they don't take calls and to use chat. Chat froze, so following advice from the Lufty forum I went to the airport. Five hours of queuing before I got rebooked out of LHR direct to SIN with SQ. Was given the option of a taxi and hotel to LHR, but preferred to spend 4 days at home instead of a hotel at LHR! While in the queue the BA flight to FRA took off.
Upon our return I put 2 claims in. 1 for EU261 (on the basis that their message didn't give a cause for cancellation and the BA Flight took off) and another for the taxi to LHR (it was a 9am flight on a Sunday) and also for the extra leg room seats we'd booked on the FRA-SIN leg at £85 each. I got a reply back on the first claim, denying payment due to adverse weather at FRA that day. (The plane did fly in the morning as I tracked it!). I chased recently for the 2nd claim under duty of care (taxi was £75) and the seat fees and I got a response saying they've already told me that they weren't obliged to pay. I think they have combined the 2 claims, but their boilerplate responses show to me they aren't reading my claim. I asked for details of their manager to escalate the claim but have had no response in over a week.
I'm gathering from what I've read re Right of Care, they should be paying that and definitely refund my seat booking fees - even if it was adverse weather. Am I correct or am I wasting my time?