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Thread: M11 rate, 1000 points per night, denied after multiple attempts to claim points
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Old Apr 24, 2023 | 4:05 am
  #8  
Marriott Bonvoy Lurker II
Company Representative, Marriott Bonvoy
5 Years on Site
 
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,408
Originally Posted by vanabb
I stayed recently at the Newark CA SpringHill suites on the M11 rate. This rate is still available to book now.

Rate Details

Member Exclusive Offer, includes

Additional Information

  • Non-Commissionable Rate
  • BONVOY Members earn an additional 1,000 bonus points per night.
  • Based upon availability and points are awarded manually within
  • 10 business days after checkout


I have tried repeatedly using the 'claim missing stays' form on the Marriott website, but each time this is rejected. They claim the points have already posted but obviously they are confusing the the Q1 '1000 points per night' bonus with this M11 rate bonus.

How can I get these points to finally post? Each time I fill out the missing points it takes 5-10 days for a reply, and they they say 'no, too bad'.

This is deceptive and misleading. Isn't this rate, once accepted (and completed and paid for), a contract? are they not obligated to follow through?
Dear vanabb,

We are sorry for the inconvenience. If you can send a private message to us with your member number, full name, recorded email address and the stay details, we are pleased to check on it for you.

Best regards,

Carrie L
Specialist Social Media Care
Marriott International
[email protected]
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