I've been a BE member for a while but just cashed out and applied my first BXP1 without success.

Called meeting services and they waitlisted my BXP1. Never got notification of an upgrade. Upon checkin, got a message that said "Upgrade request not completed." And then I was waitlisted number 8 (PPRO) with two seats available, third became available during boarding.

Is there something I'm missing? Even if BXP1 didn't clear, wouldn't I be top of the list? I'm assuming there weren't 7 passengers ahead of me also using SWU or BXP1. Would love any advice in this new world where confirmable domestic SWU are no longer to be found!