FlyerTalk Forums - View Single Post - FAQ : Marriott Bonvoy Stays/Points not posting [Master Thread]
Old Apr 22, 2023 | 6:06 am
  #1015  
Jiatong
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15 Years on Site
 
Join Date: Dec 2009
Location: PEK & MKE
Programs: Amex-gold, Hainan-gold, Mrt-LT Titanium
Posts: 1,531
Echo this

Originally Posted by RK23
I haven't really seen a good explanation on why there are so many nights/stays not posting. I think about one-fifth of my stays don't post at all and then I have to set a calendar reminder to submit a missing stay request because the online form won't let me choose those dates until 10 business days are up. It's frustrating because if the stay hasn't posted within 2 days then it will never post.

But what is the root cause of this problem? Is this due to the hotel or Marriott's system...
2 reasons that i know of;
1- end of promo & the Mrt IT, AGAIN, can't' sort it out.
2- On back to back reservations, the OLD marsha operating system cant process the IT of two different reservations. Solution, get both the paper & electronic Folio for follow-uo

Last edited by Jiatong; Apr 22, 2023 at 6:07 am Reason: splng
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