My Hertz airport pick-up location experienced issues with the preparation of several cars and my car was delivered over 2 hours beyond the booking time, ie at 3:01pm instead of 1:00pm as booked. Please note that I was at the location well in advance of my booking time, and my credit card was charged at 12:48pm.

As the rental car rental agreement mentions 1:00pm of April 22 as "RA due", I specifically asked the Hertz representative at the location to confirm in writing that in fact the car is due by 3:01pm on the return date. and that there will be no additional charges if the car is returned by 3:01pm. She confirmed this only orally.

Would anybody be able to advise me if I should trust her oral reassurances that I can keep the car those extra two hours, which would be convenient to me, without incurring additional charges? Please note the return date is tomorrow.

Thanks!