Originally Posted by Reaper23

Appreciate all the thoughts. I gave it one last go this evening and spent another three hours being passed from department to department, agent to supervisor.

The reservations team told me that they saw all of the changes, but according to their system my upgrade was pending but should clear in a day or two. I pushed harder to get it done and they said I would have to talk to the AAdvantage desk to clear it.

The AAdvantage desk said, once again, my systemwide upgrades were expired so they could not adjust our seats. However, she offered to send me to Customer Relations who could reissue them.

Customer Relations told me that they could put me on the waitlist, but business class was full on the flight they rebooked me so unlikely to confirm. I asked to be moved to any other flight +/- 2 days and they said that they couldn't rebook me or the SWUs would fall off and be expired. At this point I asked for supervisor.

Supervisor said the same, even trying to say I initially voluntarily changed my flight until I lit him up and pointed him to the email AA sent telling me I had to change or cancel because of schedule. At this point he said there was no business class availability for SWU within a week of my departure so nothing he could do and he said he couldn't just reassign me to an available business class seat if it wasn't SWU eligible.

So long story short, it was a fail on the flight. However, he offered to reissue my SWU if I were to cancel the flight because of all of the issues. My wife and I decided to just do that while he was on the phone or figured we might never have another chance. (although he canceled flight but no sign of the SWU back in the account yet)

Rough and crazy experience and now all of the sudden I'm down a trip I've had booked since July. Don't think it was handled properly, but I feel after 12+ hours on phone with AA I was out of options.