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Thread: Inconsistent baggage allowance on award (one or two bags)
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Old Apr 20, 2023 | 8:24 am
  #24  
Kacee
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Originally Posted by Lux Flyer
Did you send this to customer care or to refunds? That looks like a customer care response. You want united.com/refunds and advise you were charged a bag fee in error (attach the original receipt showing your two baggage allowance for the itinerary).
OP didn't pay the fee, they repacked their bags. If he had paid, a DOT complaint would be in order.
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