Originally Posted by JapanFlyerT

Quick update:
I was expecting more for an admittance of error than miles, but in the end got neither. The first reply was boilerplate and did not even address the issue I raised. The second also dodged the issue and lied by saying baggage fees can't be refunded (not that I was asking for a refund in the first place).The only interesting point is agents "use their discretion."

My inquiry was sent on April 4.

Response #1
April 11th
Hi [Wrong Name],
Thanks for reaching out to our team.
For inquiries regarding lost or damaged baggage, please contact our Baggage Resolution Center at 1-800-335-2247. To see the status of a baggage claim, please visit united.com at the following link: https://www.united.com/web/en-us/app...e/tracing.aspx.
We look forward to welcoming you aboard your next flight.

Response #2
April 20
We're sorry to hear about any discrepancy with your bag fees. Our airport agents use their discretion to collect bag fees according to our policy. While we're unable to refund bag fees, we apologize for any inconvenience.
Please know there are many different bag fees according to the type of ticket you purchase, credit card used for ticket purchase, and your MileagePlus status.
We appreciate your business and hope to offer you a better experience on your next trip.