We will learn more when the OP - hopefully - returns ; but ‘timely’ action - even for scenarios with far less complexity than this particular one may (potentially) involve - is in general not something to be associated with BA.

We are talking after all about an airline whose Customer Relations team is currently taking around three to four months to deal with written queries / concerns. When such a level of delay is allowed to become routine within any commercial organisation, it speaks of a certain culture fostered by senior management - a culture whereby far less priority and focus is attached to customer care than one would reasonably expect.