Originally Posted by
mpkz
The "champagne backlash" is the giveaway that you're being trolled. There's a thread here, one or two articles in the press but no real evidence on whether revenues / customer satisfaction have been affected. People here have been threatening to quit AY for ages.
Whatever you say mate, but you'll see in time. The champagne issue has been complained about a lot apparently, so that's why they decided to postpone the other measures.
Originally Posted by
intuition
As for bad PR, I would assume Finnair management is a firm believer in a rock hard, undestrucable domestic loyalty to the brand. With the connecting passenger strategy of less importance to the business, they might be even less worried about PR these days.
I seriously doubt that if Finnair management team had a savings plan with multiple impairments to customer experience in stall, they would suddenly delay it just because there was some bad PR around one the first step. Sure, if there was other unforseen things happening or an opportunity to bundle bad and good news together at a later stage, then a delay of a savings program could be motivated. But on the scale "bad PR" versus "savings plan realisation", PR will not win.
Just look at the "lets outsource all staff unless they agree to worsening their contracts" plan a few months ago. If you were worried about PR such a plan would not be played out like that.
Basically what we've discussed with colleagues, they should just do it all in one go and not try to reduce damage by spreading it out in phases, easier to deal with the negativity if they'd just pour it out. But AY management works in mysterious ways...