Originally Posted by
COEWR2587
I bought a flight from Fort Myers to Austin via DFW yesterday for my mother in law and her in cabin dog.
it’s been well over 12 hours. The app and website say it’s pending. When I called AA yesterday they said, no it’s ticketed.
Has anyone experienced this. Should I believe the agent or keep investigating. Does having a dog have anything to do with it?
Did you refresh the reservation in the app? It should say up top how recently it was refreshed.
Did you get an email with a ticket number? This usually happens when it's ticketed (though, not always... I just recently didn't get one when a partner award ticket was reissued to add a segment)
Anyway as long as you have a ticket number I would not worry. If you didn't get one emailed, the agent who claims it's ticketed should be able to provide it. Also, you can look up your reservation using that ticket number.