Originally Posted by Zurich35

I got the below message today from a hotel for which I did a BRG claim.
This is somewhat interesting as it appears as the hotel thought/thinks, I can just book a lower rate.
Also, why do they think it is an issue that needs to be communicated to me?

"Good Morning,
Thank you for bringing the rate issue to our attention.
I did see that you cancelled your previous bookings and booked under the lower rate.
I will certainly bring this to our Revenue leaders' attention.
Kind Regards"