I was in Paris for a week (8-16 април), in two different hotels, and in both I had booked three rooms. For both hotels, I was only get points for one room. I wrote to customer service and no one wanted to pay attention to me, I got standard answers without anyone reading the emails at all (for first hotel Renaissance Arc De Triumph). And about 80,000 points have not been charged. Now I also wrote to [email protected], let's see ...