Originally Posted by
Flumps
BA's talk of a 'suspended ticket' seems erroneous to me. Suspended implies to me something that can be reactivated. This was clearly not the case and to all intents and purposes it was cancelled with no notice (or no real notice) and the OP left to fend for himself. The OP still has no proper explanation despite trying many times and has been left high and dry. Those of you who complain about BA's terrible IT and hopeless customer service might have some sympathy here.
I’ve been with a regulator over a bank’s refusal to honour a spending offer. The bank threw out a lot of labels akin to “suspended ticket” at me. When the regulator asked the bank to define those terms in relation to the spending offer and how they invalidated my spending offer they cannot, and had to pay up.
The labels are just customer service defences. They don’t survive a hearing, as long as the case is successfully brought before an arbitration of some sort.